Frequently Asked Questions

IS THERE A LEAD TIME?

Yes, all NPage Studio lighting is made-to-order. Our lead time is the amount of time it takes us to produce a made-to-order item and prepare it for shipment. Please check the product listings for specific lead times.

CAN MY ORDER BE RUSHED?

Please inquire if you need a rush order. We do on occasssion have some pieces in stock.

HOW DO I RETURN MY ORDER?

NPage Studio lighting and studio shop pieces are final sale and cannot be returned or exchanged. If you have questions or concerns prior to ordering please contact us. We are happy to assist you.

WHAT IS YOUR CANCELLATION POLICY?

Any cancellations must be made within 3 days of the purchase. 

CAN PENDANTS HANG ON A SLOPED CEILING ?

The Brass and Single Ceramic Ceiling were made to hang an individual pendant and can be used on a sloped ceiling. If hanging multiple pendants connected to one J-box on a sloped ceiling, a custom-made canopy would be required to accommodate this configuration. Please inquire.

CAN PENDANTS BE SPECIFIED WITH A SPECIFIC OVERALL DROP HEIGHT?

The Funnel Pendants come standard with 12’ of wire + 9’ of chain, but you may specify a custom OAD or chain height if needed. Please contact us directly.

DO YOU SELL CEILING HOOKS?

Ceiling hooks and mounting hardware are not included, but can be easily sourced from your local hardware store or online retailers such as Amazon.* We suggest choosing a simple option, such as white to match the ceiling or a finish that complements the chain. Depending on your installation needs, you may also require anchors for additional support, as the pendants weigh between 5.5 and 7.5 lbs.

DO THE LIGHTS COME WITH BULBS?

Not currently, but we like the Tala Globe for the pendants and sconces. You can purchase it here.

CAN THE SIMPLE SCONCE BE MADE WITHOUT THE ON/OFF SWITCH?

Yes, you can specify to omit the On/Off switch on the Simple Sconce by selecting that option before adding the sconce to your shopping cart.

CAN YOUR LIGHITNG BE USED WITH A DIMMER?

If the lightbulb you use is dimmable, our lighting can be used with a dimmer switch at the wall. Table and floor lamps will also have a dimmer switch.

DO YOU DO CUSTOM WORK?

While we are not currently a custom studio, we are always open to the possibility. Please Inquire.